Text Messaging Offerings and Billing
OC-4647: In the previous release, we added additional discounted price points for messaging plans in the US and Canada to the Product Catalog. In this release, we have brought these discounted offerings, as well as the regular-priced offering, to the Orders & Products page. This allows Customer Support to easily order them from the OSS Console. Previously, they could only add messaging offerings through the Web or Soap UI.
OC-4652: While we are working on fully implementing the cancellation process for Messaging Services, there is currently no option to cancel BIZ Monthly SMS Messaging for an old customer either from the SV1 page or through SOAP. As a workaround, we have temporarily hidden the Biz Messaging - Cancel SMS Messaging offering on the Orders & Product page for this release. Instead, we recommend ordering a Messaging addon from the list of BIZ Messaging services on the SV1 page. This will then appear on the Services V2 page, where you can cancel it.
BIL-342/OI-579: Recently, we moved the Messaging services to the OSS's new Service V2 storage. In this release, we have made changes that enable billing customers for these services. This is done through a billing script that utilizes a new MessagingBillingOrderReport generated by OSS Info. The report includes only Active Messaging services, which are the ones subject to billing. Customers in Cancel/Suspended/SuspendedCC statuses are not subject to billing.
Billing for Overage Messages OPR-22: In this release, the OSS team has implemented the ability in the OSS Console to manually charge customers for overage when they send SMS beyond their account-specific limits. The Customer Support team can now charge a customer immediately at a specific rate for a certain number of messages through the Accounting page on the console. The Active Services on the Accounting Page displays the list of Message Overage Offerings with different price points (default 0.0095 and discounted 0.008, 0.007, 0.0065, 0.006) for customers with Active SMS Service in V2 Page.
Please note that the quantity of Message Overage Offerings cannot be less than 100. Otherwise, the console will display an error message.